POLICIES | website

our POLICIES

every appointment is reserved with intention.

These policies are in place to respect your time, our team, & the experience we provide to every guest.

Policy Overview

A valid card + deposit is required to book

24-hour notice for cancellations/rescheduling

Late arrivals may be rescheduled or canceled

All services and product sales are final

Gift cards expire 3 years from purchase

we are a cashless facility and do not accept cash payments

Location

All services are provided at:

2424 West Mallard Creek Church Rd., Suite G, Charlotte, NC 28262

Bookings & Deposits

All appointments require a valid card on file. A deposit is required to secure your appointment. Deposits are non-refundable. we are a cashless facility.

All bookings are made through our third-party system (Meevo MSi).

Prices and services are subject to change at any time.

Cancellations/No-Shows

We understand that things happen.

We kindly ask for at least 24 hours notice for any cancellations or rescheduling.

Same-day cancellations may be charged 50% of the scheduled service

No-call/no-shows will be charged 50% of the scheduled service

Late Policy

Clients arriving more than 10 minutes late may be rescheduled or have their appointment canceled. Late arrivals may result in a shortened service or cancellation fee.

Guest Policy

To maintain a relaxing and professional environment, we ask that clients arrive alone unless prior arrangements have been made.

No vaping, strong weed/smoke orders or being under the influence is allowed.

All Sales Final

All services and retail products are non-refundable. Due to the nature of our products, all retail sales are final. We do not offer refunds or exchanges once a purchase has been completed.

Gift Cards

All gift cards, gift certificates, and eGift cards:

Are non-refundable and non-transferable

Expire 3 years from the date of purchase

Have no cash value

Liability & Client Responsibility

All tools, equipment, and treatment areas are properly sanitized between each client. Clients must disclose any medical conditions, skin sensitivities, allergies, or medications prior to their service. Failure to do so may affect treatment outcomes.

By receiving services, clients acknowledge that there are inherent risks associated with skincare, waxing, body treatments, and other services. Clients agree to re.

Patch tests are available upon request. Satisfaction & Service

Acknowledgment

We strive to ensure every client leaves satisfied. Completion of your service indicates acceptance and satisfaction with the results provided.

By booking, clients agree to all policies, including applicable fees. Unauthorized chargebacks may be disputed with supporting documentation.

Use of Images

UGO Beauty & Artistry may capture photos or videos for marketing and promotional purposes. Clients who prefer not to be photographed or recorded must notify staff prior to their service.

UGO Artistry, LLC collects personal information such as your name, email, phone number, and purchase history when you interact with our website or book services.

This information is used to:

Process bookings and transactions

Communicate regarding appointments or updates

Improve our services and customer experience

Our website is hosted on Wix.com. Your data may be stored through Wix’s secure servers and protected by industry-standard security measures, including PCI-DSS compliance for payment processing. We may contact you via email, phone, or text regarding your appointments, account, or business updates. If you wish to access, update, or delete your personal information,

please contact:
INFO@UGOARTISTRY.COM | 980-237-7428

We reserve the right to update this policy at any time. Changes will take effect immediately upon posting.

Agreement

By booking with UGO Beauty & Artistry, you acknowledge and agree to all policies listed above.